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Frequently Asked Questions
Here at Hendrickson’s we have 4 in-house Goldsmiths that have done miracles with jewelry. This allows us to do our own repairs and not have to send things out. It also allows us to size rings and other jewelry right when you buy it. You can also view the goldsmiths work on projects through the windows. Even with in house repairs we are about 2 weeks out on repairs once they are dropped off.
Yes, we have many vendors that we use. You can look at our top vendors on our vendor page. We are also part of a Group of Jewelers that are spread across USA that help each other find designs and products.
We promise most jewelry repairs to be finished in 2 weeks at Hendrickson’s. This is due to the number of repairs we receive each day. Also, we need to do a deep clean on all the jewelry so we do not stain or damage your jewelry when repairing. We check the repairs to make sure that everything is done right, and no issues are found with them. You can get your repair moved to the front of the line with a *Rush fee. But even with a Rush fee you would be looking at a minimum of *48 hours for repairs to be done.
*Rush fee charge and time frame depends on the repair that is needed.
We mainly deal with Gold (Yellow, White, or Rose) and Platinum. We have two lasers that allow us to do repairs to platinum jewelry that the standard torch jeweler can’t do. Sterling silver is another metal we are able to work on but we cannot always repair silver pieces due to the strength vs. brittleness of it.
Yes, any Member of our team is educated enough to both inspect and clean your jewelry. We recommend you bring your jewelry in at least twice a year to be cleaned and looked at. The best months to remember to clean them are April and October… the scary months (Taxes and Halloween). With that in mind we never charge for any cleaning and would love to clean any jewelry, any time you bring it in. We will also inspect the jewelry as we clean it.
When it comes to your older jewelry you no longer wear, or just keep in a jewelry box, we have a few options to help. We can examine it to see if it is something that we can sell for you in our estate jewelry area. You can also reuse your gold and stone to make a new custom piece of jewelry that you would enjoy wearing. This adds a sentimental aspect to your new jewelry by having the same stones or gold from an older piece in your new design. The last option is we can buy the gold (even broken jewelry), or trade the gold for a new piece of jewelry.